Accessibility Disclosure

Tri City National Bank is committed to making our banking services available to all of our customers.  We work to make our branches and other customer contact points accessible to everyone, including people with disabilities.

Telephone Services
If you are deaf or hard of hearing, our Customer Support representatives are prepared to accept relay calls to assist you with your account questions and banking needs. 
 
Call local:   
(414) T R I – C I T Y  
(414) 874-2489
or Toll Free: 
(888) T R I – C I T Y
 
Just press “0” to speak with one of our representatives during these business hours:
Monday through Friday:       
8:30 AM – 6:00 PM
Saturday:       
8:30 AM – 2:00 PM

Branch Assistance
Our branches are handicap accessible with designated parking, ramps, entrances and customer service areas.  
 
If you are deaf or hard of hearing, we typically communicate with you by exchanging notes.  For more complex transactions, you can also request a sign language interpreter at your local branch.  If you blind or low vision, our customer service representatives will read the account documents to you.

Online Banking
Our online banking services may help you do more of your banking at your convenience!  We offer online statements, bill pay and fund transfers between your Tri City Accounts.  Easy access to online banking allows you to monitor your accounts and set up account alerts that are important to you. Click here to learn more.
 
Mobile Banking
Similar to online banking, mobile banking lets you take your bank with you!  View account balances and activity, initiate a bill payment and transfer funds. Click here to learn more.
 
ATM Services
Our ATMs offer keypads that are usable for low vision or no vision users.  All ATMs also provide plug-ins for performing ATM transactions with customer-supplied headphones.  The screen can also be blanked for added security with speech output.  Our walk-up ATMs meet height and reach requirements so they are accessible and viewable for wheelchair users.

Account Information and Print Materials
On request, we can order checks in large type size and raised print to assist you. We will enlarge account opening documents for your review or our customer service representatives will read the account documents to you.
 
Contact Us
Have a suggestion or comment about our accessibility?  Please email us at customersupport@tcnb.com or contact us at (414) 874-2489.