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Gift Card Frequently Asked Questions


1. Is a gift card the same as a credit card?
2. How do I use the card to make a purchase?
3. Can I use my gift card at an ATM?
4. Can I use my card at a gas station?
5. What other types of transactions are restricted with the gift card?
6. Can I make online purchases with my gift card?
7. How do I activate my card?
8. Can additional money be added to the card?
9. How do I check the balance remaining on my card?
10. What do I do if my card is lost or stolen or does not work?
   


1. Is a gift card the same as a credit card?
  No, it's a card that has been loaded with a predetermined dollar amount. Each time you make a purchase with the card, the amount of your purchase is deducted from the balance on the card. Just like a credit card, you can use it at millions of locations worldwide where VISA debit cards are accepted.

2. How do I use the card to make a purchase?
  The card is used to make purchases in the same manner as a credit card. You will need to select Credit at the point of sale. If the amount of the purchase is more than the balance left on the card – you should notify the cashier that you are going to make a split payment. (Depending on the merchant – they may have to run two separate transactions.)

3. Can I use my gift card at an ATM?
  Yes, your card can be used for ATM withdrawals. Visit https://www.onlinecardaccess.com/tricitygiftcard or call (800) 830-3166 to obtain a Personal Identification Number (PIN).

4. Can I use my card at a gas station?
  Yes, you can use the card at a gas station; however, you will need to pay for your purchase inside the gas station. Pay at the pump is not available with the gift card.

5. What other types of transactions are restricted with the gift card?
  You may not use the card for hotels, rental cars and online gambling.

6. Can I make online purchases with my gift card?
  Yes, you can use it at online merchants that accept Visa debit cards.

 
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7. How do I activate my card?
  To activate your card, please call 1-800-830-3166 or visit our website at https://www.onlinecardaccess.com/tricitygiftcard.

8. Can additional money be added to the card?
  No, additional money cannot be added to your card.

9. How do I check the balance remaining on my card?
  To view remaining balance, go to https://www.onlinecardaccess.com/tricitygiftcard or call 1-800-830-3166

10. What do I do if my card is lost or stolen or does not work?
  Call 800-830-3166 for assistance. You will need to know your card number.

 

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