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Online Banking Frequently Asked Questions


1. What types of accounts can I see on Online Banking?
2. How far back can I go to view account activity through Online Banking?
3. How do I sign up for Online Statements?
4. I have a joint checking account with my wife.  Do we both need to enroll separately or can we share Online Banking?
5. My account shows two different balances.  What do these balances mean?
6. What do I need to do to be able to transfer between accounts via Online Banking?
7. Are there limits on the number of transfers I can do through Online Banking?
8. When will transfers I conduct through Online Banking take place?
9. What type of Stop Payments can I conduct through Online Banking?
10. When I tried to sign on to Online Banking I received the message “Your logon has failed repeatedly (5 times).  Please try again later or contact customer support.”  What happened?



1. What types of accounts can I see on Online Banking?
You are able to see all your deposit accounts (checking, savings, money market and CDs) and loans.
 
2. How far back can I go to view account activity through Online Banking?
You can see your account activity and images of your checks for the current and past statement cycle.  If you have signed up for Online Statements, you can access up to seven years’ worth of past statements (starting from when you enrolled in Online Banking).
 
3. How do I sign up for Online Statements?
After logging in to Online Banking, click on “Statements” in the left hand column of your main menu page.  Select “Change your statement delivery method” near the bottom of the Statements Menu page.
 
You will be able to access and print up to seven years’ worth of past statements (starting from when you enrolled in Online Banking).  Images are not available as part of Online Statements.
 
4. I have a joint checking account with my spouse. Do we both need to enroll separately or can we share Online Banking?
Your User ID is your personal link to Online Banking.  Each person should have their own individual User ID and password even if they are both signers on the same accounts.
 
5. My account shows two different balances.  What do these balances mean?
The Available Balance is your balance shown in real time.  Your Available Balance may change throughout the day as certain pending transactions such as ATM withdrawals and EZPay Check Card purchases are conducted on your account.  These pending transactions may not be immediately listed in your related Account Activity.
 
When pending and other transactions such as checks clear your account, they will be reflected in your Current Balance.  In addition to impacting your Current Balance, these transactions will appear in your related Account Activity.
 

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6. What do I need to do to be able to transfer between accounts via Online Banking?
To be able to transfer funds between any of your Tri City National Bank Checking, Savings or Money Market accounts, the accounts must meet certain titling requirements and you must have a signed Balance Transfer Agreement on file. 
 
For more information or to complete a Balance Transfer Agreement, please speak with a Customer Service Representative at any of our locations.
 

7. Are there limits on the number of transfers I can do in Online Banking?
Certain types of accounts such as Savings and Money Market accounts are limited by Federal Regulation to no more than six online or automated withdrawals from the account per statement cycle.  These limited withdrawals include Automatic Transfers, Overdraft Protection transfers and transfers conducted through Online Banking.
 
8. When will transfers I conduct through Online Banking take place?
If you initiate the transfer before 8:00 PM CST, the transfer will take place on the same business day. If you initiate the transfer after 8:00 PM CST, the transfer will take place on the next business day.
 
9. What type of Stop Payments can I conduct through Online Banking?
You are able to process Stop Payments on checks that have not already posted to your account.  You are not able to process a Stop Payment on a preauthorized electronic debit via Online Banking because the debit does not have a check number (required).  Please contact a Customer Service Representative at one of our branches or through Telephone Banking for more information or to completed the necessary paperwork to revoke preauthorized electronic debit.
 
10. When I tried to sign on to Online Banking I received the message "Your logon has failed repeatedly (5 times) Please try again later or contact customer support."  What happened?
You have entered either your Online Banking User ID or Password incorrectly.  For security reasons, Online Banking locks a user out after 5 failed attempts to log in.  Your password is case sensitive, so verify that your Caps Lock button is not turned on. 
 
For additional TriLine online banking assistance, please contact Customer Support at 877.329.2574.

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