Online Banking
Bill Payment
Online Banking
What is TriLine?
TriLine is the name of Tri City National Bank's online banking product.
What browser do I need to use Online Banking?
We recommend the following browsers:
Microsoft Internet Explorer version 4.0 or greater
Netscape Navigator 4.0 or greater
AOL 4.0 for Windows 95/98 or greater
What types of accounts can I see on TriLine?
You are able to see all your deposit accounts (checking, savings, money market
and CDs) and loans. **Small business account users may not view personal and
business accounts together.
Do I have to show all my accounts?
No. You select which of your accounts are accessible with TriLine.
When I tried to sign on to TriLine I received the
message "Your logon has failed repeatedly (5 times) Please try again later or
contact customer support."- what happened?
You have entered your password or user ID incorrectly. The password is case
sensitive, so verify that your Caps Lock button is not turned on. Make sure
you have copied your password correctly.
For security reasons, TriLine locks the user out after 5 failed attempts.
Please call a Customer Service Representative at (414) T-R-I-C-I-T-Y
(414-874-2489)
What do I do if my TriLine password is forgotten
or stolen?
Please call a Customer Service Representative at (414) T-R-I-C-I-T-Y (414-874-2489)
Why did I have to change my password after signing in?
The TriLine system forces you to change your password every 90 days. This security
feature helps keep your password safe and secure by making you change it on a
frequent basis.
Why do I have to sign in again after I've already
logged into TriLine?
The TriLine software is designed to automatically end your TriLine session after
approximately 10-15 minutes of inactivity. This is a safety precaution to help
prevent unauthorized activity if you leave your computer while you are logged in.
How far back can I get activity?
You can see your account activity for the current and past statement cycle.
(Starting from when you are enrolled in TriLine)
I have a joint checking account with my wife. Do
we both need to enroll separately or can we share Online banking?
Your access ID is your personal link to Online Banking. Each person has their
own individual ID, even if they share accounts.
Where can I access TriLine?
You can access TriLine in the World Wide Web through www.tcnb.com
How current is the information shown on TriLine?
The Available balance is current in real time. This will change during the
day depending on certain transactions (transfers, ATM withdrawals, EZPay
Check Card purchases). All other account information will update at the end of
night processing.
What kind of accounts can I transfer funds to and from?
You can transfer funds between any of your Tri City checking, savings or money
market accounts within the limits specific to the account. Please see the
Deposit Account Regulations booklet for more information.
Are there limits on the number of transfers I
can do?
Savings and Money market accounts (by Federal Regulation) are allowed no more
than 6 withdrawals per month. Transferring funds out counts as a withdrawal.
When will my transfer take place??
If you initiate the transfer before 11:00 PM CST the transfer will take place
on the same business day. If you initiate the transfer after 11:00 PM CST the
transfer will take place on the next business day.
My account shows 2 different balances - what do
these balances mean?
Current Balance - is your most up-to-date balance that includes today's
electronic transactions.
Available Balance - is your Current Balance minus any holds plus any available
funds on your overdraft protection (if you have any).
The descriptions of MDC or FDC appear for many
of my transactions. What do they mean?
MDC and FDC stand for a variety of financial transactions that occur on your
deposit accounts. Specifically, MDC stands for "Miscellaneous Debit and
Credits" and FDC stands for "Fees Deposits and Credits". These two categories
include direct deposit transactions, account interest earned, account fees
incurred, automatic withdrawals from the account and a variety of other
financial transactions.
Can I complete the Stop Payment screen in TriLine to
stop payments that are automatically debited (preauthorized debits) from my account
on a regular basis?
No, because the preauthorized debit does not have a check number (required), A
form must be completed to revoke the automatic payments.
Please contact us or visit a
personal banker to assist you in completeing the
necessary form.
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Bill Payment
What if I don't sign up for Bill Pay initially and
decide later that I want to sign up?
You may sign up for Bill Pay at any time by contacting us or visiting a location.
Is there a dollar limit on Bill Pay?
Yes. $9,999.99 per day.
How many payees can I have?
You may have any number of Payees in your Payee list.
Are there any bills I can't use Bill Pay for?
Currently, you cannot make payments to government agencies for items such as property
taxes and alimony.
How far in advance can I schedule payments?
1 year
What if I do not have enough funds in my checking
account to pay my bill (recurring or single)?
Your payment will not be made and you may incur Overdraft fees. If excessive
Bill Pay overdrafts occur, Tri City will cancel your Bill Pay abilities.
How close to the payment date can I make changes to
the payment?
You may make changes to the payment up to 11:00 PM (CST) on the date the
payment is set to be paid.
Who do I call if I have a discrepancy with a Bill
Pay payee?
Please call Bill Pay Support at 1-877-329-2574
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